Not surprised still annoyed

Our flight FR3091 to Lisbon was delayed by approximately 15 hours due to technical problems with the aircraft.
We boarded late, spent around two hours sitting in an aircraft with technical problems, were transferred to another aircraft and then spent another 1.5 hours waiting there. At one point, the electricity and air conditioning were switched off while passengers were still on board. Communication was extremely poor and only much later were we finally told that the flight had been delayed until the following morning.
We then waited another hour for our luggage and were left to arrange and pay for our own hotel. The rescheduled flight the following morning was, incredibly, delayed again.
But Ryanair has somehow managed to make the compensation process almost as frustrating as the flight itself.
The booking was in my partner's name, while I submitted the claim. We provided his bank account for the compensation. Ryanair then required an authorization form because I had submitted the claim on his behalf. Fine. We completed it and provided the requested identification.
They have now sent it back because my partner apparently needs to enter his own details twice on the same authorization form: once as the passenger giving authorization, and again as the passenger whose bank account will receive the compensation.
Our separate expenses claim was equally ridiculous: Ryanair requested additional documentation and then closed the claim while we were gathering the information they had asked us to provide, forcing us to submit it again.
The irony is remarkable. Ryanair can strand passengers overnight after hours of technical problems, provide inadequate communication and assistance, and leave them to arrange their own accommodation — but expects absolute administrative perfection from those passengers when they try to claim what they are entitled to.
Whether this claims process is deliberately designed to discourage people from pursuing compensation or is simply spectacularly badly designed, the effect is the same: make the process so unnecessarily complicated and exhausting that people eventually give up.
We won't.
One star, because zero isn't an option. Lees meer over deze vliegtuigmaatschappij >>